Legal Business Process Analytics

Key Analytics Indicators: (by individual Firm office and/or for all offices combined, domestic/international)

  1. Support Services head count & total cost/ratio to overall Firm population
  2. Support Services head count & total cost /ratio to non-legal population
  3. Support Services head count & total cost /ratio to partners
  4. Support Services head count & total cost /ratio to associates
  5. Support Services head count & total cost /ratio to all attorneys

By Partner and by Associates and by all Attorneys (for each of the following, below):

  1. Support Services head count/ratio to all billable hours and billable amount
  2. Support Services head count/ratio to all non-billable hours and non billable amount (calculated)
  3. Support Services head count/ratio to all pro-bono hours non billable amount (calculated)
  4. Support Services head count/ratio to all hours  and all hours billable, non billable, combined
  5. Other TBD, customized by industry, customer

Benchmark above resulting analytics for single Customer vs. a) in-house benchmark standards vs. b) outsourced benchmark standards and by size of firm (e.g., 0-50 attorneys, 51-100 attorneys, 101-250 attorneys, 251-500 attorneys, 501-1000 attorneys, 1001+ attorneys).

 Benchmarking: law firm study participants can provide data for each Firm office location:

  • Total # of Firm wide staff
  • Total attorney count, partner count by practice group
  • Total # of billable hours by associate, partner and by practice group
  • Total # of non-billable hours by associate, partner and by practice group
  • Total # of pro-bono hours by associate, partner and by practice group
  • Average billable hours by associate, partner and by practice group to estimate non billable/pro bono soft costs
  • Total billings by associate, partner and by practice group
  • Total copier/MFD/MFP Population & related financials (leases, service agreements)
  • Total network printer population & related financials (leases, service agreements, break fix, etc.)
  • Individual Mail, Fax, Copy and Lit Support KPIs (see below for itemization)

Support Services KPIs—(monthly) ratio per the above key analysis indicators for:

  • Total incoming USPS + Interoffice Mail pieces
  • Total incoming accountable Mail pieces
  • Total USPS outgoing mail pieces
  • Total outgoing accountable mail pieces
  • Total incoming + outgoing faxes and fax pages
  • Total copy jobs, total # of copies made (central copy center, convenience MFDs)
  • Total print jobs, total # of prints made, (central copy center, convenience MFDs)
  • Total scan jobs, total # of scanned pages (central copy center, convenience MFDs)
  • Total scan jobs, total # of scanned pages (Imaging Department)
  • Total Lit Support jobs (for Corporate and Litigation practice group headcounts only and all other practice groups combined) (central lit shop)
  • Total # of convenience MFD/MFPs
  • Total convenience print+copy+scan output,  total all practice groups and by individual practice group
  • Total lease plus service and maintenance costs for copiers/MFDs/MFPs
  • Total # of network printers
  • Total # of network printer prints
  • Total network printer costs, lease + service & maintenance, break fix
  • Total Hospitality Requests (conference room setup and cleanups)
  • Total office supply requests (ordering and fulfilling)
  • Total Office Services requests
  • Cost Recovery: # of prints, binders, copies/prints/scans, faxes, messenger, courier/pouch made vs. cost recovered, % and $s