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Legal Outsourcing Services–More than a Hot Trend Right Now!

has been transforming the legal marketplace for the past five years, coming on the heels of the banking-led economic crisis of 2008. Legal Outsourcing Services is the practice where law firms, to reduce costs, outsource components of their legal practice that are repetitive and non-core, such as legal review, transactional legal proceedings and other areas.

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The Seven Biggest Mistakes to Avoid Making in your Outsourced Office Support Services RFP Process #2

You can never provide too much information or data for an RFP. The more information you provide, the less guess-work, the less surprises later on! Very often the vendor or consultant will provide you a complete list of the data and information that they require for the RFP. So don’t hold back unless you feel it’s absolutely...

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The Seven Biggest Mistakes to Avoid Making in your Outsourcing Office Support Services RFP Process

Don’t fall victim to the aggressive sales approach of some vendors just trying to get a foot in the door.  You know, the ones that hound you constantly on the phone and the only way to get rid of them is to break down and agree to include them in the bid process. That’s a mistake in our view.

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In Spite of Price-Driven RFP results, Clients Still Place High Priority on Business Process Outsourcing Services

With the focus on many client outsourcing RFP projects becoming more and more price-driven, as law firms try to cut costs in many areas,  outsourcing providers have seen their headcounts cut and more importantly, reductions in their profit margins. Indeed, vendors today admit to single-digit profit margins on some projects, particularly competitive displacements (replacing an incumbent vendor). These low...

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Mobile Apps for corporate car transportation are here to stay but you must avoid some of the pitfalls

Mobile Apps for booking corporate black car/limousine or yellow taxi transportation have picked up steam in the New York City market, in particular with the advent of Uber three years ago (2011). Use of these applications will expand even further with the eventual rollout of the eHail yellow taxi application pilot program in New York City now that an...

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How Much More Can Some Consultants Squeeze out of Outsourcing Services Contracts

With the advent of more and more consultants in the Office Support Services Outsourcing Providers space and their approach treating traditional outsourcing services like a commodity, it’s resulting in retreating margins for outsourcing providers and potentially harmful effects on the quality of the services that come out of these new contracts.

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Consultants Treating Outsourced Support Services like a Commodity is not the right way to go and can really result in a negative solution

Some of our consultant competitors are all about dispassionate cost cutting in their outsourcing RFP processes, treating office services outsourcing as a commodity. But the only people being hurt are you the customer, as these companies force suppressed wages on the staff that do the work, resulting in higher turnover, mistakes, low morale and service levels failure.

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How to Know if you’re getting a competitive Per Click Service and Maintenance Rate on your Office Copier/MFDs

With the advent of more reliable copier/MFDs (or multi-functional devices), both the actual lease/sale price of the device and its accompanying service and maintenance per click costs have come down markedly in recent years. Service and Maintenance pricing, is usually in the form of a per click or per copy/print (but NOT scan as this should NEVER be chargeable...

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The Fallacy About Cost Plus Outsourcing Contracts

There is a large national law firm outsourcing RFP project that is in progress now where the RFP project management vendor is prescribing a Cost Plus Model for the contracted services. Generally, labor costs make up 75-80% of an outsourcing services contract, so this is primarily in an attempt to “reign in” labor costs. The theory behind a cost-plus...

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