LEGAL BUSINESS PROCESS ANALYTICS
Key Analytics Indicators: (by individual Firm office and/or for all offices combined, domestic/international)
- Support Services head count & total cost/ratio to overall Firm population
- Support Services head count & total cost /ratio to non-legal population
- Support Services head count & total cost /ratio to partners
- Support Services head count & total cost /ratio to associates
- Support Services head count & total cost /ratio to all attorneys
By Partner and by Associates and by all Attorneys (for each of the following, below):
- Support Services head count/ratio to all billable hours and billable amount
- Support Services head count/ratio to all non-billable hours and non billable amount (calculated)
- Support Services head count/ratio to all pro-bono hours non billable amount (calculated)
- Support Services head count/ratio to all hours and all hours billable, non billable, combined
- Other TBD, customized by industry, customer
Benchmark above resulting analytics for single Customer vs. a) in-house benchmark standards vs. b) outsourced benchmark standards and by size of firm (e.g., 0-50 attorneys, 51-100 attorneys, 101-250 attorneys, 251-500 attorneys, 501-1000 attorneys, 1001+ attorneys).
Benchmarking: law firm study participants can provide data for each Firm office location:
- Total # of Firm wide staff
- Total attorney count, partner count by practice group
- Total # of billable hours by associate, partner and by practice group
- Total # of non-billable hours by associate, partner and by practice group
- Total # of pro-bono hours by associate, partner and by practice group
- Average billable hours by associate, partner and by practice group to estimate non billable/pro bono soft costs
- Total billings by associate, partner and by practice group
- Total copier/MFD/MFP Population & related financials (leases, service agreements)
- Total network printer population & related financials (leases, service agreements, break fix, etc.)
- Individual Mail, Fax, Copy and Lit Support KPIs (see below for itemization)
Support Services KPIs—(monthly) ratio per the above key analysis indicators for:
- Total incoming USPS + Interoffice Mail pieces
- Total incoming accountable Mail pieces
- Total USPS outgoing mail pieces
- Total outgoing accountable mail pieces
- Total incoming + outgoing faxes and fax pages
- Total copy jobs, total # of copies made (central copy center, convenience MFDs)
- Total print jobs, total # of prints made, (central copy center, convenience MFDs)
- Total scan jobs, total # of scanned pages (central copy center, convenience MFDs)
- Total scan jobs, total # of scanned pages (Imaging Department)
- Total Lit Support jobs (for Corporate and Litigation practice group headcounts only and all other practice groups combined) (central lit shop)
- Total # of convenience MFD/MFPs
- Total convenience print+copy+scan output, total all practice groups and by individual practice group
- Total lease plus service and maintenance costs for copiers/MFDs/MFPs
- Total # of network printers
- Total # of network printer prints
- Total network printer costs, lease + service & maintenance, break fix
- Total Hospitality Requests (conference room setup and cleanups)
- Total office supply requests (ordering and fulfilling)
- Total Office Services requests
- Cost Recovery: # of prints, binders, copies/prints/scans, faxes, messenger, courier/pouch made vs. cost recovered, % and $s